IT Support

About Our IT Support

We are an Australian owned and operated business, with a local IT support service team based in Sydney – not an overseas call centre. Our commitment is to provide all businesses, including small business, with exceptional IT support and service. We attend to your call using everyday language, no techy jargon.

Business IT support offering:

  • A range of guaranteed response times, flexible and tailored pricing programs to suit your individual requirements.
  • Both on-site and remote support, we have you covered 24/7 across all cities and regional towns across Australia.
  • Service level agreements from 24×7 to regular business hours, however the keynote here is the consistency of our response!
  • Peace of mind by utilising a proactive preventative maintenance process, proven to provide your network with stability and prevent problems before they occur.

With the rapid change of Information Systems technological advancements in hardware, software, and network environment XpressTech has also adapted to provide a comprehensive list of IT services ranging from 24/7 help desk/remote support to fully managed IT support for existing infrastructure and cloud-based services across individuals requiring home-based assistance, small to medium-sized businesses to large companies across Australia.

While most IT issues can be solved remotely by our helpdesk and supportive team, we are also geared up to travel to your site where remote support is impossible. All our technicians are equipped with a complete toolkit of all the IT essentials to help solve your onsite IT issues. 

XpressTech will take complete care and responsibility for your overall Onsite or Offsite IT infrastructure, hosted services, and your critical systems maintenance requirements. We are known for being an outstanding and responsive IT services provider by our clients.

XpressTech offers various IT Support packages which are tailored to meet your specific and individual needs.

Benefits of IT Support

Australian Phone Support

Our support team is ready to answer all of your support enquiries in a timely manner. We understand all of your requirements and believe communication is key to a successful relationship.

Ticketing System Support

Our ticketing system is advanced to ensure all your enquiries have been captured, delegated, and actioned. You receive thorough notifications at every stage of the life cycle of your support enquiry.

IT Consulting Services

We assess your requirements to ensure that you have the best solution tailored to your individual needs. Our team will provide you with the most comprehensive solution that is centric to your needs.

Knowledgeable Technicians

Our skilled team are ready and able to provide the know-how backed by innovation and customer service. All our technicians are well trained and ready to provide the optimal solution for your needs.

How It Works

The Benefits

  • Reduce overheads, free up resources
  • Avoid capital expenditure
  • Get access to specialized skills
  • Improve speed and service
  • Enhance tactical and strategic advantages
  • Provide the best quality services, products, and people
  • Be reliable and innovative
  • Provide value-added services
  • Increase customer satisfaction
  • Avoid the cost of chasing technology
  • Leverage the provider’s extensive investments in technology, methodologies, and people
  • Obtain needed project management and implementation consulting expertise
  • Reduce the risk of technological obsolescence and increase efficiency by consolidating and centralizing functions
  • Reduce the overall IT management burden while retaining control of strategic decision making

The Key Features

  • Formal contract with services defined by required service outcomes and term
  • May involve contracting out of all IT service functions and resources. Including helpdesk, network support, maintenance, and IT project work
  • Comprehensive Service Level Agreements, SLAs, define the scope of maintenance services supplied. SLAs cover such things as the number of desktop PCs, laptops and servers that should be operating. Number of help desk queries are to be managed, expected response times and action times
  • SLA ‘s are then measured on a regular basis to provide accountability to the client and may affect the final price of the service
  • Project work is usually outside the SLA scope and charged separately
  • IT procurement may be bundled into the service to gain further volume / cost benefits. This also provides significant efficiencies by having the one provider understand and be responsible for the entire IT environment, i.e. services and assets

Looking for something else? View our related services.


XpressTech offers the most comprehensive software range at the most competitive price online. All major brands are catered to suit all needs. 

Cloud Storage

XpressTech has partnered with Dropbox and Wasabi to offer high quality cloud storage services to store all your files securely off site, and allow for seamless collaboration.

Website Hosting

Whether you need a full-featured top-of-the-line hosting product, a simple hosting platform, or just a professional email address, we have the product for you.

Network Solutions

We design the entire network topology and incorporate all of your network infrastructure needs to accommodate your business’s requirements.

Domain Names

We have extensive experience with providing high quality domain name registration services with highly competitive prices and are backed by Australia’s largest registrar.

Website Design

Stand out with a website for your business. In today’s marketplace, a professional and effective website is essential if you want to stand-out.


We have a team of highly qualified software developers and programmers that utilise the latest technologies to develop custom applications.


XpressTech is committed to the provision of high quality PC hardware at the most competitive prices to all of our clients, from small to large sizes.

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