Some of our Frequently Asked Questions

Currently to purchase any products or services you can contact us using our Contact Us page or by sending your request to or call us on 0436 488 620 and our friendly customer service representative will be able to discuss all of your requirements and the price. Our product range and the extensive services that we offer will definitely cater to any of your computer related and IT needs.

The price depends on the service you require and for on-site services it depends on the city or town that you live in. We keep things simple by just billing in transparent, half-hour blocks with a minimum of one hour. If there is an emergency, we also have same day service available at a premium.

For off-site repairs or services we charge a flat rate depending on the nature of the job.

Extremely easy! Just call our number on 0436 488 620 and speak with one of our friendly customer service specialists who will run you through our services and costs, collect the necessary information about the problem you’re experiencing and book an appointment time that’s convenient for you on the spot. Alternatively you can email us at and provide us with details of the service you require and a day that is suitable for you and one of our friendly satff will get back to you with the costs and the booking information for our visit.

Sometimes, like in the instance of extensive data recovery, a complete rebuild of your computer, or a service that may require parts to be ordered, our service cannot be completed on-site. In this event, we will give you a fixed quote for the off-site repair of your computer/laptop, or a service, as well as let you know when your computer/laptop will be returned and the service completed. You will also be kept up-to-date at all times on the progress of your repairs or service while we are working on your computer/laptop or your service.

It largely depends on the nature of the issue, however, the majority of our on-site services are completed within the first hour. If the service is going to take longer, we will provide you with an estimate and get your approval before proceeding further. Be assured that, where possible, your technician will always perform the services quickly, on-site, so you can be up and running again as soon as possible. If it is necessary to take your computer/laptop off-site to repair, you will be given a fixed quote for you to approve beforehand. No surprise bills or extra charges!

For off-site computer/laptop repairs and troubleshooting, or services, we aim to have the job completed and the computer/laptop returned to you within 24 to 48 hours. The only time that the service or repair will take longer is if we need to order any specific parts, though you will be informed of the expected delivery date and the completion time.

Not a problem! Please just call us on 0436 488 620 or email us on atleast twenty four (24) hours before the scheduled service and let us know.

You can register a domain name by visiting our domain name registration portal at We offer all of the available domain extensions at highly competative prices.

To purchase a website hosting package please visit our website hosting portal at We offer various hosting packages that will best suit your hosting needs, at competative prices.

We offer a wide range of payment options. You can make full payment using EFT (Electronic Funds Transfer) or EFTPOS. Additionally we have buy now pay later options with AfterPay, Zip and Humm.

Looking for something else? View all of our services.


XpressTech offers the most comprehensive software range at the most competitive price online. All major brands are catered to suit all needs. 

Cloud Storage

XpressTech has partnered with Dropbox and Wasabi to offer high quality cloud storage services to store all your files securely off site, and allow for seamless collaboration.

Website Hosting

Whether you need a full-featured top-of-the-line hosting product, a simple hosting platform, or just a professional email address, we have the product for you.

Network Solutions

We design the entire network topology and incorporate all of your network infrastructure needs to accommodate your business’s requirements.

Domain Names

We have extensive experience with providing high quality domain name registration services with highly competitive prices, and are backed by Australia’s largest registrar.

Website Design

Stand out with a website for your business. In today’s marketplace, a professional and effective website is essential if you want to stand-out.


We have a team of highly qualified software developers and programmers that utilise the latest technologies to develop custom applications.

IT Support

We provide IT Support and assistance for all technology devices both onsite and remotely. Our IT support is swift so that you receive as little interruption as possible.


XpressTech is committed to the provision of high quality PC hardware at the most competitive prices to all of our clients, from small to large sizes.

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